CUSTOMER CARE
API's Customer Care provides a central point of contact for satellite network support services to end customers, resellers, installers and distributors. With API’s Customer Care support, customers always come first. We’ll quickly obtain network status, problem assessment and efficiently work through total resolution and application support. Customers get first line of support on a 24/7 basis with global network coverage.
API’s Customer Care support is offered in a partial or fully outsourced capacity to supplement or enhance a company’s existing support capabilities.
Customer Care Service includes: |
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Basic troubleshooting extended to CPE (hubs, switches, routers, modulators, demodulators, TDMS, SCPC, IP VPN, ATM, Frame, Video over IP) |
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Expert consulting on problems and resolutions |
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System Administrative tasks (new users, adds /deletes/ changes/ fixes/repair) |
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Escalation procedures that integrate with NOC capabilities |
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SLA issue management and more |
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Call 707-283-8000 to speak with an API Satellite Expert who can help you find the right solution today.
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